Overview

CRM Software stands for Customer Relationship Management software.
Let’s look at some Open Source CRM Software Applications in this article.

What is CRM?

CRM is a process or methodology used to learn more about customers’ needs and behaviors. CRM helps businesses use technology and human resources to gain insight into the behavior of customers and the value of those customers.

It is a process that will help bring together lots of pieces of information about Customers, Sales, Marketing effectiveness, market trends, etc. CRM application helps the organization to develop stronger relationships with customers.

 

SuiteCRM application instance.

SuiteCRM

SuiteCRM is a free and open-source CRM application. It is based on SugarCRM and is an alternative to SugarCRM Professional Edition.  SuiteCRM is released under the GNU GPL.

Official website: https://suitecrm.com/

EspoCRM

EspoCRM is an open-source customer relationship management software
It is a web application with an easy and intuitive interface. Some features of the tool are Sales Automation, Customer Support, Workflow, Emails, etc.

Official website: https://www.espocrm.com