Incident Report Template
Incident Report Template
An Incident Report helps document any unexpected issues encountered during the testing process, production environment that are not necessarily software defects. This report assists teams in tracking and resolving issues that interrupt testing activities.
A production incident report is a formal document used to record and document unexpected events or problems that disrupt production or pose risks to people, property, or the environment. These reports help organizations understand what went wrong, why it happened, and how to prevent similar incidents in the future. They are crucial for workplace safety, risk management, and compliance with legal and regulatory requirements.
Incident Report Template
Below is a commonly used template for an Incident Report in software testing.
| Field | Description |
|---|---|
| Incident ID | Unique identifier for the incident. |
| Title / Summary | Short and clear description of the incident. |
| Date and Time | Date and time when the incident occurred. |
| Reported By | Name of the person who identified and reported the incident. |
| Environment | Details of the test environment (e.g., OS, browser, test server). |
| Severity | Impact level of the incident (e.g., Low, Medium, High, Critical). |
| Description | Detailed explanation of what happened, including any relevant background information. |
| Steps to Reproduce | Instructions or actions that led to the incident, if applicable. |
| Expected Behavior | What was expected to happen under normal circumstances. |
| Actual Behavior | What actually occurred that led to the incident being reported. |
| Attachments | Logs, screenshots, or any relevant files. |
| Status | Current status of the incident (e.g., Open, Investigating, Resolved, Closed). |
| Resolution Details | Description of how the incident was resolved or handled. |
| Assigned To | Name of the person or team responsible for addressing the incident. |
