How to Fix Secure Connection Failed?

How to Fix Secure Connection Failed

Encountering the “Secure Connection Failed” error can be frustrating, especially when accessing important websites, cPanel, or secure pages. This error is caused by SSL/TLS certificate issues or incorrect browser and network configurations.

Error Trace

An error occurred during a connection to <domain>. SSL peer has no certificate for the requested DNS name.

Error code: SSL_ERROR_UNRECOGNIZED_NAME_ALERT

The page you are trying to view cannot be shown because the authenticity of the received data could not be verified. Please contact the website owners to inform them of this problem.

 

 

Causes for the Error

Before diving into solutions, it’s essential to understand why this error occurs. Common reasons include:

Expired or Invalid SSL Certificate: The website’s certificate might have expired or been issued incorrectly.
Mismatched Domain Name: The certificate doesn’t match the website’s URL.
Unsupported Protocols: Outdated browser versions might not support newer TLS protocols.
Firewall or Antivirus Blocking: Local security software might block the SSL connection.
Incorrect Date and Time: Your device’s clock being out of sync can cause SSL handshake failures.
Browser Cache Issues: A corrupted cache or cookies can lead to connection errors.

Check the Website’s SSL Certificate

Verify Certificate Validity:

• Use tools like SSL Labs or SSL Checker.
• Check for expiration, mismatched domains, or invalid authority.

If You are the Website owner:

• Renew the SSL certificate if it’s expired.
• Use AutoSSL (available in cPanel) to automate renewals.

How to Run AutoSSL?

Follow the below steps to enable Auto SSL for a domain recently added:

• Login to your cPanel account.
• In the top left corner click on the Home button and scroll until you find the SECURITY section.
• For Free SSL, we will click on SSL/TLS Status under the security option.
• Search for the domain and select the domains click on the Include Domains during the AutoSSL button and then click on Run AutoSSL.