Introduction

Help Desk software tools allows customers to log support tickets. The basic core functionality of help desk tool is ticketing system, incident management and knowledge base. Let’s have a look at some of the open source tools.

• Hesk
• osTicket
• HelpDeskZ

Hesk

Hesk is free Help Desk Software that runs with PHP and backend as MySQL database. It allows you to setup a web based helpdesk for your website.

Official Website: https://www.hesk.com/

osTicket

osTicket is a widely-used open source support ticket system. osTicket is released under the GNU/GPL license.

Official Website: https://osticket.com/

HelpDeskZ

HelpDeskZ is a free PHP based tool that allows you to manage your website’s support with a web-based Support Ticket System. It is released under GPLv2 license.

Official Website:  https://www.helpdeskz.com/

 

There are multiple ways to download and try the tools. Most of the tools can be download from the official websites. Some tools also have cloud based SaaS support. Many tools support Quick One-click install from the hosting platforms as well.